On 15 th July 2013 the international
Airport at Chennai was opened on a trial basis and the
Passengers had to close their nose from
the stench at the toilets! This was the newspaper report
I had an
even bigger adventure with the toilets in the new Bangalore Airport in
the same month
These two occurrences may be unbelievable
to you but this in truth is the Indian Quality Standard for you
The story goes like this:
7 th of July 2013 was an early rise day
for us both since my husband and I had to take the morning flight to
Bombay from Bangalore and as everyone
know the Bangalore airport lies
at the far end of the city and consumes
nearly two hours to reach from Electronic city where we were staying. In
addition we were planning to have the local culinary speciality of masala dosa
at the airport for breakfast. These two
factors necessitated the early start.
As a policy we adhere to the routine
consuming one litre of water in the early morning and that day was no
exception. My husband might falter on days but cleansing of my system with
drinking a mandatory litre of water was
the first part of my ablution process. And hence when we reached the airport
after an hour and forty five minutes, the urge for a visit to the toilet became
imminent. Informing my husband to order for the dosa and reserve two seats in
that crowded restaurant, I rushed across towards the ‘toilet arrow’ which
righteously indicated the right direction. Satisfied with this information I
happily walked forward but the path led me to the outside of the airport where
vehicles were picking up and dropping passengers and security personnel were
controlling the vehicles at the pedestrian crossing. Assuming that I had misread
the indicator I walked back into airport but the arrow very rightly indicated
the the direction I had taken! Taking the right turn I tried a small detour to
the right at a junction but as we are used to in India, ‘some work in progress’ was vigorously happening
there. By now I was at the bursting point of nature's call! I hastily retraced
my steps back to the indicator point and saw my redeemer in the security
personnel there and he too directed me in the tested and proven direction on
the ‘right!’ I rushed forward impervious to the vehicles and proceeded straight
further. There among the bushes I saw some activities of men hovering around
and now I was sure that the ladies' toilet would not be far off!
I identified the ‘lady in the frock’ sign
easily but another surprise was awaiting me! A board at the entrance indicated
that to use the facility a fee of two rupees is collected and the toilet papers
cost another three rupees! And a lady sitting in a chair with a table in front
was presiding over the collection process! Paid toilets?!! At the airport?!! We
pay an exorbitant price for the tickets and is it not the courtesy on the part
of the authorities to provide this basic facility to the passengers?!! I was
fuming. Helplessly I wondered where I was to find this two rupee. Anybody might
have easily suggested to me “Pull out your purse string lady and if you don’t
find the coin take out a note and give it to the person concerned, rush across
and get the change later or ask the person to keep the change.”
I
could understand your sarcasm. But my dilemma was of a different nature.
Generally when both my husband and I go out my husband becomes my sole creditor
and expense manager and service provider. I neither carry my hand bag nor my
cell phone. Today I knew that this was my undoing! If I have to rush back to my
husband who was at the other end of the airport the damage would have been
done. Then I saw an elderly couple walking along the path and enquired whether
they paid the two rupees. The woman was flabbergasted by my enquiry and in a
pacifying tone told me “It’s just two rupees; keep it on the table and you can
go inside”. I asked the gentle man if he
could lend me two rupees. He not only understood me but considerately gave me
not two but four rupees and said “You
can use it if someone else is with you.”
But luckily no one was accompanying me in this mad adventure! I took the two
rupee coin from him and my request to return the same was refused with a benign
smile by those lovely couple!
I paid and having relieved the internal
pressures that was building up, I sheepishly returned to find my husband who
was totally oblivious to all this adventure!!
And long live the generous couple in
whichever part of North India they reside. (They spoke in Hindi to my English!)